Policies

Refund policy

Last updated 24 October 2026

All sales are final

We don't accept returns, and we don't offer refunds for change of mind, replacements or exchanges. Please check the size, colour and details of a piece before you order. If you're unsure about anything, ask us first and we'll help.

Custom and personalised pieces

Pieces made to your design, sizes or with your initials are made for you alone. That's why we send a design and a leather swatch for your approval before we cut anything.

Damaged in transit or wrong item

If your order arrives damaged, or we've sent the wrong item, email info@tanbarks.com within 48 hours of delivery with your order number and photos. We'll look into it and refund you in full where the problem is confirmed.

Cancelled or unavailable orders

If we can't fulfil your order, we'll let you know and refund you in full to your original payment method.