Policies
Privacy
Last updated 27 October 2026
This page explains what personal information Tanbarks collects, why, and what we do with it. We keep it to the minimum we need to make and deliver your order.
What we collect
- When you order: your name, email, phone number and shipping address, and what you bought. Card details are entered in Razorpay's secure payment window. We never see or store your card number.
- When you send an enquiry: your name, email, optional phone number and budget, and your message.
- Your cart: stored only in your own browser so it's still there when you come back. It isn't sent to us until you check out.
How we use it
- To make, ship and support your order, and to reply to your enquiry.
- To send order confirmations and shipping updates.
- To keep records we're required to keep for tax and accounting.
We don't sell your information, and we don't send marketing emails unless you've asked for them.
Who helps us
We use a small number of trusted services to run the shop:
- Razorpay to take card payments.
- Supabase to store orders and enquiries securely.
- Vercel to host this website.
- Resend to send order emails.
- Our shipping carrier, who receives your name, address and phone number to deliver your parcel.
Cookies and tracking
We don't use advertising or analytics cookies. Razorpay sets its own cookies in its payment window to prevent fraud. This site uses your browser's local storage only for your cart, your delivery details on this device, your US or UK choice and your light or dark theme.
How long we keep it
Order records are kept for as long as tax law requires, usually up to 7 years. Enquiries that don't lead to an order are deleted after 2 years.
Your rights
You can ask us for a copy of the information we hold about you, or ask us to correct or delete it. Email info@tanbarks.com and we'll reply within 30 days.